Terms and conditions of travel

Touring Guide Service Terms and Condition

1.Bookings are fully refundable and amendable provided cancellation/amendments are made no lessthan 16 calendar days before expected arrival (days counted backward from the date of arrival as dayone).

2.Cancellation made at or more than 11 calendar days, but less than 16 calendar days before arrivalwill incur a 30 % of full fare as cancellation fee.

3.Cancellation made at or more than 6 calendar days, but less than 11 calendar days will incur a 50 %of full fare as cancellation fee.

4.For reservations cancelled less than 6 calendar days of your arrival, a 100% of full fare ascancellation fee will apply.

5.The company takes no responsibility for third party charges like hotel, flight-tickets and activities,refund is governed by the refund policy of the corresponding entity.

6.For seasons between 20 December and 8 January, 1 February and 23 February, cancellationpolicy is as follow:

Outside 30 days prior to arrival: full fare refundable

30 to 15 days prior to arrival: incurs 50% cancellation fee of full fare

Within 14 days prior to arrival: incurs 100% cancellation fee of full fare

 

Pre-charter Airport Transportation Service Terms and Conditions

1.Bookings are fully refundable and amendable provided cancellation/amendments are made no lessthan 72 hours before the designated time.

2.Cancellation made more than 24 hours, but less than 72 hours before the designated time will incura 50 % cancellation fee.

3.Cancellations less than 24 hours notice are non-refundable.

4.We provide free 90 minutes waiting in the airport, counting from the actual landing time of yourflight. Waiting fee will incur after 90 minutes and is payable directly to the driver.

5.The driver may leave after 90 minutes of waiting counting from the actual landing time of the flightif there is no contact from the customers.

6.An outside service hour fee will applied if service is requested between 22:00 and 07:00 hrs. Theextra fee will be payable directly to the driver.

7.There will be no guarantee of service if we are not informed of any change of your flight schedule.